Every customer who books luggage storage on our website is covered by our reimbursement guarantee.
All luggage storage booked on CitySpareSpace.com is backed by our reimbursement guarantee.
To date, no customer has complained about damage or theft at any of our left luggage locations.
For your reassurance, we will reimburse customers who experience damage or theft at any of our luggage storage partners up to £$250, subject to T&Cs. Read more about this when you book online.
We only charge a day rate, so you can drop off and pick up anytime during opening hours. If your items weighs more than 30kg (66lbs) or is taller than you, then check in advance before booking
CitySpareSpace carefully vets every storage partner to ensure quality.
CitySpareSpace does a careful selection in choosing luggage storage providers to partner with. We take our business partnerships seriously, which is why we vet every luggage storage provider before they register on our website.
Each bag storage location is a trustworthy business that has a secure area for luggage storage. At the same time, our business model contributes to the local economy by supporting small businesses.
There may be a quick security check on your bag. Then your bags will each get a tamper-proof security seal and be stored securely.
Safety and convenience for our clients are our top priorities. When you arrive at our left luggage location, there might be a quick security check on your bag (we have an open bag policy). Then your bags will each get a tamper-proof security seal and will be kept in a secure location. Every tag has a unique number, so that you know that you’re getting secure luggage storage.
Our luggage storage partners are required to have CCTV at their business location.
We’re here for you. Our admin team answers all enquiries during office hours (Mon – Sat, 9:00-17:00).
Put your Mind (and Arms) at Ease
Can someone else pick up my bags?
Generally, the person’s name on the booking is the person who must drop off and pick up the bags. We do make exceptions to this, but only if you contact us beforehand with all the necessary details.
I want to become a storage partner, what should I do?
+44 07935 809 561
+1 (309) 791 4295 🇺🇸 (USA)
Alternatively, complete our online form.
Can I change my booking?
Yes, if you booked the wrong dates or need more days of storage, that’s no problem. Please email us at info@CitySpareSpace.com to tell us which date and time you mean to book.
When are opening hours?
Each location has its own opening hours. You can find them on their booking page and in your confirmation email.
Holiday hours will vary depending on the location, which are also included on the booking page.
Please do not store any money, passport, travel documents, or any high-value items.
What happens if I'm late?
No problem, you can drop off or pickup your bags any time during open hours on the days that booked.
If you need more days of storage, simply contact us at firstname.lastname@example.org and we can help you amend your booking.
Please do not make another booking before contacting us to amend your booking. We’ll help you change the dates if you need us to do so.
How does this website work?
To book storage services with our partners, you must book online. Our partners will not accept payments in their shop. Once you book online, we’ll email you a confirmation, which includes these:
Make sure that you bring your confirmation booking code and your ID (passport, license, bank card, or something similar) to drop off and pick up your bags.
If you made the booking, then you must be the one who drops off and picks up your items (unless you prearranged something different with us). Our storage partners will not provide your items to your friends or family members.
I didn’t receive my confirmation email, what do I do?
Email us at email@example.com if you did not receive your confirmation email.
Do I have to pay in advance?
You must book on our website to use our luggage storage services. You can book on the same day of drop off, but our partners will not accept direct payments in the shop.
Can I cancel my booking?
Yes, you can cancel your booking. There is a 10% admin cancellation fer, or alternatively, you can keep your full payment for another date and/or storage location.
Can I book long term luggage storage?
Yes, email us at firstname.lastname@example.org to get your long term luggage storage quote.
Is there a size restriction on my bag?
At most locations, there is no size restriction on bags. We only charge per bag, whether it is big or small.
If your bag is very oversized, 25+ kg (55+ lbs) or taller than you, let us know in before booking. If you aren’t sure, just contact us at email@example.com, and we’ll let you know.
Can I get a refund?
Yes and No
You must cancel your booking before your drop off time. You should email us firstname.lastname@example.org to cancel your booking, and we will refund you your money. There is a 10% admin fee for canceling your booking. Refunds usually take 5-10 business days to appear in your account.
Refunds will not be issued if you cancel your booking after your drop off time. If you do cancel your plans, please ensure that you let us know straight away.
What can I store with CitySpareSpace?
We store luggage, bags, suitcases, boxes, and other things. If you are storing something other than a bag, just send us an email at email@example.com to let us know so that we can ensure we have enough space for larger items (prams and bicycles).
Depending on the size and quantity of your items, we can recommend a place to keep your things.
You can only book and pay for luggage storage on our website. Our storage partners will not accept cash or in-store bookings. Some locations do have computers for you to complete a booking if needed, or you can book on your smartphone while in the store.