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Find the Right Answers

Put your Mind (and Arms) at Ease

Frequently Asked Questions

Can someone else pick up my bags?

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Generally, the person’s name on the booking is the person who must drop off and pick up the bags. We do make exceptions to this, but only if you contact us beforehand with all the necessary details.

I want to become a storage partner, what should I do?

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Call us

+44 07935 809 561 🇬🇧 (UK)

+1 (309) 791 4295 🇺🇸 (USA)

Alternatively, complete our online form.


Can I change my booking?

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Yes, if you booked the wrong dates or need more days of storage, that’s no problem. Please email us at to tell us which date and time you mean to book.

When are opening hours?

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Each location has its own opening hours. You can find them on their booking page and in your confirmation email.

Holiday hours will vary depending on the location, which are also included on the booking page.

Prohibited Items

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Please do not store any money, passport, travel documents, or any high-value items.

What happens if I'm late?

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No problem, you can drop off or pickup your bags any time during open hours on the days that booked.

If you need more days of storage, simply contact us at and we can help you amend your booking.

Please do not make another booking before contacting us to amend your booking. We’ll help you change the dates if you need us to do so.

How does this website work?

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To book storage services with our partners, you must book online. Our partners will not accept payments in their shop. Once you book online, we’ll email you a confirmation, which includes these:

  • Opening hours
  • Partner’s address
  • Confirmation booking code (you’ll need this to drop off your luggage)

Make sure that you bring your confirmation booking code and your ID (passport, license, bank card, or something similar) to drop off and pick up your bags.

If you made the booking, then you must be the one who drops off and picks up your items (unless you prearranged something different with us). Our storage partners will not provide your items to your friends or family members.

I didn’t receive my confirmation email, what do I do?

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Email us at if you did not receive your confirmation email.

Do I have to pay in advance?

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You must book on our website to use our luggage storage services. You can book on the same day of drop off, but our partners will not accept direct payments in the shop.

Can I cancel my booking?

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Yes, you can cancel your booking. There is a 10% admin cancellation fer, or alternatively, you can keep your full payment for another date and/or storage location.

Can I book long term luggage storage?

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Yes, email us at to get your long term luggage storage quote.

Is there a size restriction on my bag?

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At most locations, there is no size restriction on bags. We only charge per bag, whether it is big or small.

If your bag is very oversized, 25+ kg (55+ lbs) or taller than you, let us know in before booking. If you aren’t sure, just contact us at, and we’ll let you know.

Can I get a refund?

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Yes and No


You must cancel your booking before your drop off time. You should email us to cancel your booking, and we will refund you your money. There is a 10% admin fee for canceling your booking. Refunds usually take 5-10 business days to appear in your account.


Refunds will not be issued if you cancel your booking after your drop off time. If you do cancel your plans, please ensure that you let us know straight away.

What can I store with CitySpareSpace?

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We store luggage, bags, suitcases, boxes, and other things. If you are storing something other than a bag, just send us an email at to let us know so that we can ensure we have enough space for larger items (prams and bicycles).

Depending on the size and quantity of your items, we can recommend a place to keep your things.

Online Booking

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You can only book and pay for luggage storage on our website. Our storage partners will not accept cash or in-store bookings. Some locations do have computers for you to complete a booking if needed, or you can book on your smartphone while in the store.

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