Is there a size limit to my bag?

No, we only charge per bag, whether it is big or small. If your bag is very oversize (more than 30kg or taller than you), please let us know.

Can someone else pick up my bags?

No, the person’s name on the booking is the person who must drop off and pick up the bags.

I didn’t receive my confirmation email, what do I do?

Email us at info@CitySpareSpace.com if you did not receive your confirmation email.

Do I have to pay in advance?

You must book on our website in order to keep your bags at our locations. Of course, you’re welcome to go to our storage location and book as you arrive.

Stores cannot accept direct payments. You must book and pay online.

I want to become a storage provider, what should I do?

Email us at info@CitySpareSpace.com, and we can discuss registration.

I can’t find the location, what do I do?

You can find the address of your storage location in your confirmation email and on the storage provider’s webpage.

You can click the address link, which will show you exactly where the location is on your maps.

If you’re still having trouble finding the location, then ring us at +44 (0)7935 809 561, and we can help.

Can I change my booking?

Yes, if you booked the wrong dates or need more days of storage, that’s no problem. Please email us at info@CitySpareSpace.com to tell us which date and time you mean to book.

Can I cancel my booking?

Yes, you can cancel your booking, but there is an admin fee for cancellation that varies depending on how much you spent on your booking.

What about the security of my bags?

  • Every storage location has a secure area where your bags are kept.
  • Every bag will have a tamper security seal attached to it.
  • Every storage location has CCTV in the store.
  • There is an open bag check where you will show the storage provider what is in your bag. It’s the same type of quick search that happens at a major event. This is only a safety precaution.

Can I book long term luggage storage?

Yes, email us at info@CitySpareSpace.com to get your long term luggage storage quote.

When are opening hours?

Each location has their own opening hours. This is listed on their location page on our website and will also be included in your confirmation email. Bank Holiday hours will vary depending on the location, so please make sure that you book within opening hours.

Is there a size restriction on my bag?

At most locations, there is no size restriction on bags. If there is a size restriction, then the storage provider’s page on our website will tell you. If you aren’t sure, just contact us at info@citysparespace.com, and we’ll let you know.

Prohibited Items 

Please do not store any money, passport, travel documents, or any high-value items.

How much does it cost?

1st day: £6 per item per day

Additional days: £4 per item per day (if you want to keep your bags overnight)

Example 1: You drop off & pick up 1 bag on the same day, Total Price = £6

Example 2: You drop off  2 bags on Saturday 9 June and pick up both bags on Sunday 10 June, Total Price = £20

You can drop off and pick up your bags any time during opening hours.

Can I get a refund? 

Yes and No

Yes
If you need to cancel your booking, email us at info@citysparespace.com telling us that you want to cancel your booking, and we will refund you your money. There is a 10% admin fee for cancelling your booking. Refunds usually take 5-10 business days to appear in your account. For example, if you paid £6 to store your bag, then we’d refund you £5.40 (10% admin fee = £0.60).

No
Refunds will not be issued if you cancel your booking the day after your booked dates. If you do cancel your plans, please ensure that you let us know straight away.

What happens if I'm late? 

No problem, you can drop off or pickup your bags any time during open hours on the days that booked. If you need more days of storage, simply contact us at info@citysparespace.com and we can help you amend your booking.

Please do not make another booking before contacting us to amend your booking. We’ll help you change the dates if you need us to do so.

What can I store with City Spare Space? 

We store luggage, bags, suitcases, boxes, and other things. If you are storing something other than a bag, just send us an email at info@citysparespace.com to let us know so that we can ensure we have enough space for larger items (prams and bicycles).

Depending on the size and quantity of your items, we can recommend a place to keep your things.

How does this website work?  

You can use our website to find, book, and pay for luggage storage locations in Manchester. Once you make a booking, you are then sent a confirmation email which includes these:

  • Opening hours for your storage location
  • Address for your storage location
  • Confirmation booking code (you’ll need this to drop off your luggage)

Make sure that you bring your confirmation booking code and your ID (passport or licence) to drop off and pick up your bags. If you made the booking, then you must be the one who drops off and picks up your items. Our storage locations will not provide your items to your friend or family members.

Online Booking

You can only book and pay for luggage storage on our website. Our storage providers will not accept cash or in-store bookings. Some locations do have computers for you to complete a booking if needed, or you can book on your smartphone while in the store.

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