Terms of Usage

City Spare Space – Terms of Use

Updated: 9 September 2025

CitySpareSpace.com (“CSS”, “we”, “us”) is a booking platform for luggage storage. We connect customers with independent storage providers but do not provide storage services ourselves. Customers should not attempt to pay storage providers directly, as this violates our Terms of Usage.

By using our website, you agree to these Terms. If you don’t accept them, please don’t use the site.

1. Customers

1.1 Booking and Payment

• All bookings must be made and paid online through our website.
• Storage Providers must not request direct payment. If you pay outside our system, you and the provider are not protected by our Guarantee Policy (paragraph 1.4)

1.2 Cancellations and Refunds

• You can cancel within 14 days of booking (if storage has not started) and receive a refund, minus a 10% administration fee.
• To avoid the fee, you can keep the amount as credit (valid for 2 years).
• If services are not provided as described, you will get a full refund.

1.3 Customer Responsibilities

• You must collect your items during the provider’s opening hours. Late collection may result in daily storage charges or delivery fees.
• If items are not collected within 3 days and you do not contact CSS, they may be removed. The Storage provider and CSS accept no responsibility for them.
• You must not store prohibited items, including: weapons, passports, cash, liquids, perishable goods, electronics, jewellery, artwork, or other high-value items.
• Providers may request an open-bag check.

1.4 Guarantee Policy

• If your stored items are lost or damaged due to theft, fire, or natural disaster, you may be eligible for compensation of up to £250 (or equivalent).
• To qualify, you must do this:
  • Notify CSS within 24 hours
  • Provide proof of ownership/value and
  • Not have already been reimbursed by travel or provider insurance.
  • Provide police report (in the case of theft)
• Restricted items are not covered.

2. Storage Providers

2.1 Registration Requirements

To register, you must:

• Be over 18 and legally able to enter into contracts.
• Provide evidence of secure storage (locked area or CCTV).
• Keep your opening hours accurate. Frequent cancellations may lead to removal from the site.

2.2 Responsibilities

• Keep availability up to date and notify us of any changes at least 72 hours in advance.
• Treat customer information as confidential.
• Ensure all staff follow CSS booking and storage procedures.
• You are independent from CSS (not an employee). You are responsible for your own taxes.

2.3 Payments

• CSS collects customer payments and pays you monthly, minus our commission.
• You must not request direct payment from customers. If you do, you face a £250 penalty and removal from our platform.

2.4 Liability

• You are responsible for your acts or omissions. If CSS faces a claim due to your actions, you must cover our costs.
• You are responsible for the safeguarding of customer’s items. Unless it is a situation covered in Guarantee Policy, you are responsible to the customer for any damage or loss.

3. City Spare Space (CSS)

3.1 Our Role

• We provide the booking platform only.
• We are not responsible for the actions of Storage Providers or Customers.

3.2 Site Use

• You must use the site lawfully and not attempt to disrupt, hack, or misuse it.
• We aim to keep the site secure and available but cannot guarantee uninterrupted service.

3.3 Disputes

• Customers should first contact the Storage Provider directly.
• If unresolved, you may raise the issue with CSS. We will review any dispute fairly, and our decision is final.

3.4 Liability Limits

• CSS is not liable for indirect or business losses.
• For digital damage caused by our site, our maximum liability is £20 per device.
• For eligible storage claims, the maximum reimbursement is £250 (see Customer Guarantee Policy).
• We do not limit liability for death, personal injury, fraud, or any liability that cannot be excluded under English law.

3.5 Termination

We may suspend or close accounts if you:

• Provide false information,
• Breach these Terms,
• Request or accept direct payments,
• Remain inactive for 6 months, or
• Bring CSS into disrepute.

You may close your account at any time, provided there are no outstanding bookings.

3.6 General

• These Terms are governed by the law of England and Wales.
• Disputes will be resolved exclusively in the English courts.
• If any part of these Terms is invalid, the rest remains in force.
• Rights under these Terms are in addition to your other legal rights unless we say otherwise.